EB77 Privacy Policy – Our Commitment to Keeping Your Data Safe

Collecting certain information is essential for eb77 to provide its services. You have the right to know what data is collected and why — the details are outlined below.

Information Provided at Registration: When you create an account at eb77, your name, mobile number, date of birth, and email address are collected. This information is required to set up and manage your account.

Identity Verification Information (KYC): During withdrawals or large transactions, you may be asked to provide a copy of your national ID, passport, or driving licence. This is to ensure financial security and prevent fraud.

Financial Information: Payment method details (such as your bKash number) are collected during deposits and withdrawals. Your full bank account or card number is never stored.

Usage Information: Technical information about how you use the platform — such as which pages you visited and for how long, which games you played, and what device and browser you used — is collected automatically.

• IP address and approximate location (country/city level)
• Device type, operating system, and browser version
• How long and how you were active on the platform
• Support chat conversation records (for issue resolution)

Information collected at eb77 is used only for specific purposes. The primary uses are:

• Account management: Ensuring the security of login, password recovery, and your account.
• Payment Processing: Processing deposits and completing withdrawal transfers.
• Customer support: Understanding your issue and resolving it quickly. Having a record of previous conversations means you won't have to repeat yourself every time.
• Security & fraud prevention: Detecting suspicious activity and keeping accounts secure.
• Platform improvement: By analysing which features are used most and where issues arise, eb77 continuously improves the platform.
• Legal Obligations: Certain data must be retained to meet regulatory requirements.

Eb77 may use your data to send you personalised offers and promotions, but only if you gave consent at sign-up. You can withdraw that consent at any time through your account settings or by contacting support.

Many people wonder — "Does eb77 sell or share my data with others?" The short answer: No, eb77 does not sell your personal information to advertisers or any third parties.

However, certain information may be shared in limited circumstances for specific reasons:

• Payment Processors: Information required to complete transactions with bKash, Nagad, or your bank. These providers also operate under their own privacy policies.
• Technology service provider: We work with trusted partner companies for server infrastructure, cloud storage, and cybersecurity services. Only the data strictly necessary for technical purposes is shared with them.
• Legal reasons: If government authorities or a court request data through a lawful legal process, eb77 is obligated to comply with applicable law.
• Anti-Money Laundering: Where required, information may be shared with regulatory authorities to comply with AML (Anti-Money Laundering) regulations.

Your data is not stored at eb77 indefinitely. Each type of information has its own retention period and is securely deleted once it is no longer needed.

• Account information: For the duration of your active account and generally up to 5 years after closure, as required by financial regulations.
• Transaction records: Typically retained for up to 7 years in compliance with financial regulations.
• Customer support records: Generally retained for 2 years to ensure issues can be properly investigated and resolved.
• Technical Logs: Typically 90 days to 1 year for security monitoring purposes.
• Marketing Consent: Once consent is withdrawn, marketing data is removed immediately.

If you close your account, you may request that your personal data be deleted. However, certain financial records may need to be retained for a specified period due to legal obligations — eb77 will inform you if this applies.

Collecting data is only part of the responsibility — keeping it secure is what truly matters. eb77 makes no compromises here. The security measures in place include:

• SSL/TLS Encryption: Every connection to the website and app is encrypted. The padlock icon in your browser's address bar confirms that your connection is secure.
• Data Encryption: Sensitive data stored on our servers is encrypted, so even if someone gains server access, they cannot read it.
• Access Control: Staff access to data is strictly controlled — not everyone has the same level of access.
• 24/7 Security Monitoring: A real-time system for detecting suspicious activity remains active at all times.
• Regular security audits: Third-party security experts regularly audit eb77's systems.
• Two-factor authentication (2FA): An extra layer of security can be added to your account for greater protection.

That said, no one can guarantee 100% security on the internet — and acknowledging that is a sign of honesty. In the event of a security incident, eb77 will act promptly and notify affected members.

Eb77 uses cookies — as most websites do. But you have every right to know which cookies are being used and why.

You can manage cookies through your browser settings. However, disabling essential cookies may cause certain parts of the site to not function properly.

You have rights over your own data. eb77 respects these rights and is committed to upholding them.

To exercise these rights support@eb77.bizEmail us or reach out via live chat. eb77 aims to respond within 30 business days. In some cases, identity verification may be required.

Please note that due to financial regulations, we are legally required to retain certain data. Deletion requests for such records may not always be fulfilled, and you will be informed of the reason if that is the case.

Eb77 is strictly for users aged 18 and above. Anyone under 18 is not permitted to create an account or use this platform.

If we become aware that a minor's data has been collected inadvertently, the account will be closed immediately and all associated data will be deleted. If you have any information regarding this, please contact our support team right away.

The privacy policy may be updated over time due to changes in law, technology, or business needs. When changes occur, eb77 will notify you in the following ways:

• The update date on the website's Privacy Policy page will be revised accordingly.
• For significant changes, you will be notified via your registered email or SMS.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

For major changes, updates generally take effect 15 days after notice, giving members time to review and decide accordingly.

If you have any questions, concerns, or complaints about our privacy policy, please contact eb77 directly. We take all feedback seriously.

• Email: support@eb77.biz
• Live Chat: Active on the website 24/7
• Response Time: Usually within 24 hours

For privacy-related complaints, writing "Privacy Concern" in the email subject line ensures your message reaches the relevant team promptly.